Check eligibility
Items must be unworn, unwashed and in their original packaging.
Exchanges & Returns
Everything you need to know about returning or exchanging your order.
Changed your mind?
How do I organise a return or exchange?
Contact our team within 30 days of delivery. We’ll confirm the next steps and help you arrange your return or exchange.
Contact us
Send your order number and tell us whether you prefer a return or exchange.
Send it back
Follow the return instructions supplied by our customer care team.
Refund or exchange
We’ll inspect the item and process the approved refund or replacement.
Return Policy
Simple guidelines for a smooth return.
30-day window
Request your return or exchange within 30 days of delivery.
Original condition
Products must be unworn, unwashed and returned in their original packaging.
Refund processing
Approved refunds are returned to the original payment method after inspection.
Common Questions
What is your refund and return policy?
We accept eligible returns requested within 30 days of delivery. Items must be unworn, unwashed and in their original packaging.
Can I exchange for another item?
Yes. Contact us with your order number and the item you would like instead. Exchanges are subject to availability.
How long will my refund take?
Once your return has been received and approved, your refund will be processed to the original payment method. Bank processing times may vary.